AI for Retail

In retail, knowledge is written at head office but applied in the store. Return conditions, campaign exceptions, till discrepancy procedures, and damaged-goods handling usually live in a procedure PDF — but the person on shift calls their regional manager instead of opening that PDF and finding the clause. The result is the same question asked separately in dozens of branches, answered differently each time.

KobiGPT indexes those procedure files and turns them into an assistant staff can query in plain language. A question like "what do I do when the shelf price differs from the till price" is answered with a citation showing which procedure file and section it came from. That citation matters: staff can check the basis before acting on the answer.

Most retail procedures trace directly to legislation. In Turkey, Law No. 6502 on Consumer Protection governs withdrawal rights and defective goods; Law No. 6585 on the Regulation of Retail Trade covers campaign sales and shopping-centre obligations; the Distance Contracts Regulation sets disclosure and delivery-time rules for e-commerce. Retailers selling online carry a separate ETBİS registration obligation.

The assistant does not interpret these laws — it relays your own internal procedure written against them. The distinction matters: KobiGPT does not produce legal opinions; it tells you what your uploaded procedure says, with a source. Keeping procedures current when legislation changes is your responsibility; if an outdated file is attached, the assistant will relay the outdated procedure.

A typical retail setup separates a general assistant open to everyone (store handbook, till procedure, return policy) from a restricted HR assistant (shift plans, payroll questions). Role-based access — super_admin, admin, manager, viewer — determines who can talk to which assistant; a store manager and a cashier need not see the same content.

Document volume in retail is usually moderate: procedures, product catalogue, and campaign archive together rarely exceed a few hundred files. The 1000-document limit on the Starter plan comfortably covers a multi-branch chain's central procedure set; if product-level content is added too, the Pro plan's 12500 documents is the next step.