Customer Service AI Assistant
A customer service assistant grounded in your FAQ, refund and warranty procedures.
TL;DR
KobiGPT gives customer service teams a secure, document-grounded AI assistant that answers from your company files—not the public web. Typical SMEs deploy in days with templates tuned for support.
Quick facts
- Deployment
- Cloud SaaS or self-hosted options for regulated teams
- Data source
- Uploaded documents scoped per assistant
- Model
- Gemini with retrieval-augmented generation (RAG)
- Languages
- Turkish and English UI and answers
Why teams choose KobiGPT
- Reduce repetitive customer service questions with cited answers from internal docs.
- Multi-tenant isolation keeps each company’s vectors and metadata separate.
- Role-based access aligns assistants with admin, manager, and viewer permissions.
- Kobi Kredi metering makes AI usage predictable for finance teams.
Product facts
- Ücretsiz plan
- 100 doküman · 2 departman · 120 Kobi/ay(PLAN_CONFIG)
- Starter
- 1000 doküman · 5 departman · 1000 Kobi/ay(PLAN_CONFIG)
- Pro
- 12500 doküman · 25 departman · 12500 Kobi/ay(PLAN_CONFIG)
- WhatsApp channel
- ready(evolution)
- Telegram channel
- ready(telegram)
What the customer service assistant is for
This template exists so a support team answers repeating questions consistently. Refund conditions, warranty periods, shipping and exchange procedures, service-level commitments — whatever you have documented becomes the assistant’s source.
It shortens ramp-up for new support agents: instead of memorising the procedure, the agent asks the assistant, and the assistant shows which procedure document the answer came from.
Channels and customer-facing use
The assistant is not limited to internal use. It can be exposed directly to customers over WhatsApp and Telegram channels — at which point narrowing what the assistant can see becomes important.
For customer-facing deployments, keep internal price lists and cost documents outside the assistant’s scope. Folder-level scoping is the control for this.
Limits
The assistant does not create commitments. It should not be expected to approve a refund, grant an exception or promise compensation; those decisions belong to an authorised agent.
If the underlying procedure is vague, the answer will be vague too. Support quality is bounded by the clarity of the documents beneath it.
FAQ
Can Customer Service use KobiGPT without IT building custom models?
Yes. Templates include system prompts and onboarding flows; you upload documents and invite users.
Is customer data used to train public models?
No. Retrieval uses your indexed documents in isolated collections per company.
Does it replace our ERP or CRM?
No. It complements existing tools by answering questions about your uploaded knowledge base.
Can we limit which documents the assistant sees?
Yes. Folder and assistant scoping controls which files are embedded and searchable.
Can I expose the assistant directly to customers?
Yes — WhatsApp and Telegram channels are available. For that deployment, restrict the assistant’s folders to customer-safe content.
Will the assistant promise a refund or discount?
No. The template is designed to relay documented procedure rather than create commitments; exception decisions stay with the agent.
Does it answer in more than one language?
Yes. The interface and answers are available in Turkish, English, German, Spanish and French.
Comparison
| Feature | KobiGPT | Alternative |
|---|---|---|
| Assistant templates | Built-in | Generic chat |
| Source citations | From your docs | Often none |
| Self-hosted | Available | Varies |
| KVKK / GDPR posture | Designed for TR/EU SMEs | Varies |